Contact

We’re Here to Help 👋

Thanks for being part of Simplistic Riff Mastery! If something isn’t working or you just need a nudge in the right direction, we’ve got you.

Fastest Way to Reach Us

Email: adamschwartz@fretboardmastermind.com

Hours: Mon–Fri, 9:00 AM – 5:00 PM CT (Chicago)

Typical response time: Same day or next business day

If it’s after hours or a weekend, we’ll jump on it first thing next business day.

Pro tip: Include your order email and any screenshots so we can help you faster.

What to Put in Your Email (Copy/Paste Template)

Subject: Support Needed – Simplistic Riff Mastery

Name:
Order email:
Brief description (what happened, what you tried):
Screenshot/Screen recording link (optional):
Device/Browser (e.g., iPhone Safari / Windows Chrome):

Quick Self‑Serve Fixes (Most issues solved in 2–3 minutes)

1) Can’t Log In / Password Reset

Use the “Forgot Password” link on the login page.

Check Spam/Promotions for the reset email. Search for our address: adamschwartz@fretboardmastermind.com.

Still stuck? Email us with your order email and we’ll reset it manually.

2) Didn’t Receive Access Email

Look in Spam, Promotions, and All Mail folders.

Add adamschwartz@fretboardmastermind.com to your contacts/allowlist.

If you purchased with one email and want access on another, tell us both addresses and we’ll move it for you.

3) Video Won’t Play / Buffers

Refresh the page and try another browser (Chrome/Firefox/Edge/Safari).

Disable extensions like ad‑blockers or try Incognito/Private mode.

Reduce playback quality (gear icon) if your connection is slow.

4) Can’t Download Tabs/Backings

Right‑click (or long‑press on mobile) and choose Save As.

If your device opens the file in‑browser, try downloading from a desktop or a different browser.

5) Name/Email Change

Email us the old and new details; we’ll update your account.

Billing, Refunds & Receipts (ClickBank)

We use ClickBank as our secure retailer of record.

Refunds: ClickBank offers a 60‑day refund window.

Order Look‑Up / Refund Request: Visit https://clkbank.com/ and use your order number + email.

If you can’t find your order details, email us and we’ll help you locate them.

Retailer of Record NoticeClickBank is the retailer of products on this site. CLKBANK® / CLICKBANK® is a registered trademark of Click Sales, Inc., 1444 S. Entertainment Ave, Suite 410, Boise, ID 83709, USA, and used by permission. ClickBank’s role as retailer does not constitute an endorsement, approval, or review of this product, nor any claim, statement, or opinion used in promotion of this product.

Common Questions (FAQ)

Q: How do I access the course?A: After purchase, you’ll receive an email with your login link. Didn’t see it? Check Spam/Promotions and search for adamschwartz@fretboardmastermind.com. We can resend it.

Q: Can I download the lessons?A: Lesson videos are streaming‑only. PDFs/tabs/backing tracks marked as “Download” are yours for personal practice.

Q: How long do I have access?A: “Lifetime access” means for the life of the course while we continue to host and support it. We may update/migrate platforms over time.

Q: Can I use the materials in my own course or channel?A: The course is for personal, non‑commercial use. Please don’t redistribute or repost materials.

Q: I used the wrong email at checkout—help!A: Email us the order number and the correct email; we’ll switch it.

Prefer Step‑By‑Step Help?

Email us any time at adamschwartz@fretboardmastermind.com. We’re friendly, we play guitar too, and we’re on your side. 🎸

If you’re writing after hours, don’t worry—we’ll get back to you next business day.

​Simon MediaSupport: adamschwartz@fretboardmastermind.com